Summary

The URC conducted user research on prototypes of several proposed new features and changes in HOLLIS. This includes a linked data knowledge panel, changes to the check for online or print access options, and fuzzy search results options. This research will inform recommendations for the team working on implementing the new tools and updates in HOLLIS.

Research Summary

RESEARCH QUESTIONS

Linked Data

1. (R1) What features are most important to include in a Linked Data knowledge panel?
   1. (R1a) Panel design components
   2. (R1b) Panel content components
2. (R2) How do users interact with the information provided in the Linked Data knowledge panel?

Check online/print access alternative

1. (R3) How do users understand their options for accessing journals that are available online and in other formats?
2. (R4) What is the best way to communicate multiple modes of access in HOLLIS catalog search results?

Fuzzy Search

1. (R5) How do users understand the language provided when there is a spelling error in a HOLLIS search?
   1. (R5a) How do users prefer that an alternative/correct search is offered?
2. (R6) What is the best way to guide users whose search query yields no results in HOLLIS?

METHODOLOGY & PARTICIPANTS

We conducted a usability study with six virtual interviews.  The usability study included prototypes of a Linked Data knowledge panel, updated Check for Print or Online Access selection options, and fuzzy search results pages. The usability study focused on how a researcher interacts with and uses the system while the interview helped us understand their affect and thoughts around the process. These research findings will be shared with stakeholders to make improvements.

Due to the nature of the Linked Data prototype, participants were Harvard University students who have interacted with the HOLLIS site. The participants were drawn from the User Research Center’s participant pool. We conducted a pre-screening survey to recruit participants who are interested in film due to the nature of the Linked Data prototype within the Harvard Film Archive. Participants were compensated with a $50 Amazon gift card for their time.

Observations & Insights

LINKED DATA PANEL

• Navigation between the webpages was seamless and participants had little to no trouble moving through it.
  • Participants explained the experience to be “streamlined” and “intuitive.”
• Participants are interested in seeing more visual representations of information related to their search result.
  • A few participants described the tabs to be “bland” and would like them to be more visually stimulating.
  • Participants expressed that the tabs are currently too text heavy and that they would prefer a “cleaner experience.”
  • Participants liked the inclusion of images, such as the movie poster.